Privacy policy

Last updated: August 6, 2025

Kleiiya operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). Kleiiya is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or when you communicate with us. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

“Personal information” refers to data that identifies, relates to, or can reasonably be linked to you. It does not include anonymous or de-identified information. Depending on how you interact with our Services and as permitted by applicable law, we may collect the following categories of personal information:

  • Contact details – Name, billing address, shipping address, phone number, and email address.

  • Financial information – Payment details, including credit/debit card numbers, payment confirmations, and transaction details.

  • Account information – Username, password, preferences, and settings.

  • Transaction information – Items viewed, added to cart, wishlisted, purchased, returned, exchanged, or canceled.

  • Communications – Information you provide in messages, emails, or customer support inquiries.

  • Device and usage information – IP address, browser type, device identifiers, and interactions with our site.

Personal Information Sources

We collect information from the following sources:

  • Directly from you (when you browse, purchase, or contact us)

  • Automatically (via cookies and analytics tools)

  • From service providers (e.g., payment gateways, delivery couriers, email platforms)

  • From partners or third parties (as permitted by law)

How We Use Your Personal Information

We use personal information for:

  • Providing and improving Services – To process payments, fulfill orders, handle returns, manage your account, and create a smoother, personalized experience.

  • Marketing and communication – To send product updates, promotions, or recommendations (only if you’ve opted in).

  • Security and fraud prevention – To detect and prevent fraudulent or illegal activity and ensure secure transactions.

  • Customer support – To respond to inquiries and maintain positive customer relationships.

  • Legal compliance – To meet legal obligations or respond to valid government or law enforcement requests.

How We Disclose Personal Information

We may share your personal information with:

  • Shopify, our eCommerce platform provider, for secure hosting and order processing.

  • Service providers such as logistics partners, IT services, and payment processors.

  • Business and marketing partners (when applicable) to show personalized offers and recommendations.

  • Affiliates or corporate partners within our group, when necessary.

  • Legal or regulatory bodies when required by law.

Relationship with Shopify

Our store is hosted by Shopify, which processes some of your information to help us provide and improve our Services. Shopify may also process data for its own purposes, such as improving platform performance and analytics.

For more details on how Shopify handles your personal information, visit the Shopify Consumer Privacy Policy or their Privacy Portal.

Third-Party Websites and Links

Our website may contain links to other websites or platforms not operated by Kleiiya. We are not responsible for their privacy practices or content. Please review their policies before providing any personal data.

Children’s Data

Our Services are not directed to children, and we do not knowingly collect personal information from individuals under the age of majority. If you believe your child has provided personal information, please contact us to request deletion.

Security and Retention of Your Information

We implement security measures to protect your personal data, but no system is completely secure. We encourage you not to share sensitive information via unsecure channels.

We retain personal information only as long as necessary for business, legal, or operational purposes.

Your Rights and Choices

Depending on your location, you may have rights such as:

  • Access / Know – Request details about the information we hold about you.

  • Delete – Request deletion of your data.

  • Correct – Request corrections to inaccurate data.

  • Opt-Out – Opt out of marketing or targeted advertising communications.

You can exercise your rights by contacting us at cozycare@kleiiya.ph.

Complaints

If you have concerns about how we handle your personal information, please email us at cozycare@kleiiya.ph. We’ll do our best to resolve any issues. Depending on your location, you may also file a complaint with your local data protection authority.

International Transfers

Your information may be transferred to and processed outside your country of residence. If your data is transferred to another country, we take steps to ensure it remains protected under applicable data protection standards.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The “Last updated” date above will always reflect the latest version.

Contact Us

For any inquiries:

Kleiiya Online Store
📍 Block 9 Lot 18 Kingfisher St., Westwood 1, Pasong Camachile 1,
General Trias, Cavite, 4107, Philippines
📧 cozycare@kleiiya.ph

 

REGISTERED BUSINESS NAME: KLEIIYA ONLINE STORE
DTI Number: 7465722
TIN: 409-278-484-00001
BUSINESS ADDRESS: Block 9 Lot 18 Kingfisher Street, Westwood 1, Lancaster, Pasong Camachile 1, General Trias, Cavite, PH, 4107

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